BreizhVoIPSolutions tailored to your business
Three ways to use a phone system, depending on what you do
A company of twelve, a customer service of six advisers and a group across three sites do not expect the same thing from a phone. The three profiles below start from real needs and combine freely: nothing stops a small company adding a queue the day its reception saturates, or a contact centre opening a second site.
SME (10-50 extensions)
Complete IPBX, simplified management
Complete telephony, up in a few days, with no hardware to buy and no IT person on site. Everyone has their line on their computer, their mobile or a desk phone. Reception, opening hours and diversions are set from a screen, in minutes.
View the panel- Web, mobile and desktop softphone for each team member
- Visual dialplan to configure call rules
- AI voicemail with automatic transcription
- Centralized company directory
- Call statistics and detailed CDR
- Auto-provisioning of IP phones
Call center
Queues, supervision, statistics, quality
For a team whose job is the phone. Calls are handed out from a queue, waiting is measured, load shows live and conversations can be recorded. You know how many people hung up before being taken, and at what time.
View the panel- Call queues with 7 distribution strategies
- Real-time supervision (ChanSpy)
- Live dashboard with agent metrics
- SLA and threshold alerts
- Call recording and quality (RTCP)
- Advanced reports and statistics
Multi-site
Interconnection, unified numbering plan
Several sites, one phone system. Short numbers work from one site to the next, the call goes to whoever is free regardless of the building, and each site keeps its own number and hours. Nothing to link between buildings: each one's internet connection is enough.
View the panel- Unified numbering plan across all sites
- Centralized management from a single panel
- Free and transparent inter-site calls
- Independent configuration per site if needed
- Secure multi-tenant architecture
- encrypted VPN for inter-site links