IPBX Features - Telephony Solutions

WebRTC Softphone

Your desk phone fits in a browser tab. The softphone makes and takes calls on your work line from Chrome, Firefox, Safari or Edge, with nothing to install and no VPN to open. You can see at a glance who is free, transfer a call in two clicks, and find the call history, recordings and transcribed voicemail in one place. On a phone, the mobile app takes over: the call rings like any other, even on a locked screen.

Intelligent Voicemail

AI-powered voicemail platform with automatic transcription (Google automatic transcription), priority detection via automatic analysis, team workflow management, SLA tracking, callback monitoring and a full statistics dashboard. Far more than a simple answering machine.

Visual Dialplans with Modules

Drawing a call's path instead of describing it to an engineer. You lay out the steps one after another: the greeting, the opening hours, the menu, the queue, the diversion. Each step is a block joined to the next, and the result applies as soon as it is saved. Changing a bank holiday announcement or the ringing order becomes a two-minute job, with no appointment and no quote.

Advanced Call Queues

Enterprise-grade call queuing with 7 distribution strategies, real-time agent management (login/logout, pause, skills), live supervision dashboard, SLA metrics, position announcements, callback options and comprehensive historical statistics.

Number Scheduling

Scheduling system to associate an external phone number with a dialplan with temporal constraints (dates, hours, days of the week). Allows routing incoming calls to different dialplans according to periods.

Extension Management

Everyone gets their own line, short number and voicemail. A line can ring on several devices at once, the desk phone as much as the mobile, and follow its user from one desk to another. The company directory identifies callers as the phone rings, the presence board shows who is free, and diversions are set line by line: to a colleague, to a mobile or to voicemail. Desk phones configure themselves at power-on, with no need to touch each one.

Your phone numbers

Keep your numbers, or take new ones. Keeping your existing numbers is free with your RIO code: we prepare the file, you sign the mandate online, and the transfer happens on an agreed date without a break in service. Each number then goes wherever you want: reception, a department, a person, a diversion. One number per department, one per site, a main line and a direct line for the manager. You decide.

Hosting and infrastructure

There is no phone system in your building. No cabinet to ventilate, no card to replace, no licence to renew every three years. Your setup lives on our servers, in France, and we keep it running: monitoring, backups, updates and fixes are part of the subscription. Add an extension in the morning and it works that afternoon, with no quote and no visit. And the day you move, your numbers and settings come with you: there is nothing to unplug.

Security

A phone system is a target: a stolen login is used to place expensive calls abroad, usually at night and at weekends. Protection is therefore on by default, not an option. Communications are encrypted between your devices and our servers, repeated sign-in attempts are blocked automatically, and access to the admin can demand far more than a password.

Statistics and dashboards

Knowing what happens on the phone, without keeping a notebook. How many calls came in, how many were missed and at what time, how long a caller waited before someone answered, which extensions carry the load and which never ring. The figures read live during the day and can be reviewed afterwards by period, by person or by queue. You see what you suspected, and often what you did not: the lunchtime peak, the Tuesday that overflows, the calls lost after three rings.

Calling from the browser

A tab, a headset, and your work line is running. No software for IT to install, no VPN to open, no version to maintain on every machine: the page updates itself. That is what makes remote work simple and a new joiner productive on day one, even on a computer you do not control, such as a customer's or a shared desk.

CDR & Call History

Comprehensive Call Detail Records with advanced multi-criteria filtering, integrated call recording playback, real-time RTP quality metrics (jitter, packet loss, MOS), CSV and PDF export, operator-specific CDR views and a full statistics dashboard for call analytics.

Multi-Company

Several companies on one installation, with none of them seeing the others. Each has its own extensions, numbers, directory, history and settings; administration stays separate. It is what lets a group run its subsidiaries from one place, and a service provider look after several customers without juggling tools.

Complete Audio Studio

Every message your phone system plays is made here: the greeting, the menus, the hold announcements and the music. Write the text, a synthetic voice speaks it, and you set the background music in a visual mixer. You can also record yourself from the microphone or drop in an existing file: it is converted on its own to the format telephony expects. Nothing to install, no file limit, and a shared library where the whole team finds the company's messages.

Mobile Application

Professional mobile application for Android and iOS. Make and receive voice and video calls, check your voicemail, manage contacts and monitor colleague availability (presence) - all with real-time push notifications.

Desktop Application

The same telephony as in the browser, in an application installed on the computer. It starts with the machine, sits in the task bar, rings even when no window is open, and shows the incoming call over whatever you are doing. For someone on the phone all day, that is the difference between hunting for a tab and answering.

HD Video Calls

Switching to video mid-call, with no change of tool and no link to send. The other person accepts, the picture appears, and the conversation carries on. It helps when showing beats describing: an error screen, a part to identify, a document to go through. To bring more than two people together, video meetings take over.

Automatic Provisioning

Plug in a phone and watch it configure itself. You pick the make and model, attach it to a line, and the handset fetches its configuration at power-on. Twenty extensions are deployed in an afternoon without anyone typing a password on a phone keypad. The day one fails, its replacement takes over the same line by being plugged in.

Call Recording

Keep what was said, when it matters. Recording starts by your rules or at the press of a button during the conversation, and turns up afterwards in the call history, next to the number and the time. It plays back in the browser, with no software. Telling the caller is a legal obligation, and the announcement plays itself at the start of the call.

Queue Supervision

Seeing your queue while it fills, not the next day in a report. How many callers are waiting, for how long, who is free and who is not: the screen updates itself. It is what lets you call in help before customers hang up, rather than noting the abandon once it has happened.

Extension presence

Seeing who can take a call before transferring it. Every extension carries a light: free, on a call, ringing, away. The light changes in real time, on desk phones as much as in the browser and on mobile. It is what stops you transferring a customer to a busy extension and watching them come back thirty seconds later, more annoyed than before.

Support Tickets

Following requests without losing them in a mailbox. A request becomes a ticket with an owner, a state and a history: you know who has it, what has already been tried and how long it has been waiting. The exchanges stay attached to the request rather than scattered across three mailboxes, and nothing disappears when the person handling it is away.

HD Video Conferencing

Bring several people together on video, from the browser, a phone or the desktop app, with no extra tool to install and no link to download. Share a screen, record the meeting when it needs keeping, and add someone halfway through. Video travels over a server of its own, separate from the one carrying your calls: a six-way meeting never degrades the switchboard. For a simple one-to-one, a plain video call is enough.

Scheduled Meetings

Putting a meeting in people's calendars rather than sending a link at the last minute. You pick the date and the participants, each receives an invitation that drops into their calendar in one click, and you see who has confirmed. People outside the company join through a link with a limited life, with no account to create and nothing to install.

Team Messaging

Talking without phoning. A quick question to a colleague on a call, a number to pass on mid-conversation, a file to send: chat avoids the interruption and leaves something written. And because it lives in the same tool as the phone system, a conversation becomes a call or a video meeting in one click, with no number to look up.

SSO and Strong Authentication

Signing in with the account you already have. If your company runs Microsoft 365 or Google, your people sign in with that account: no extra password to remember, and a departure is handled in the same place as everything else. For the accounts that administer the installation, a second factor can be required: a temporary code, a physical key or a fingerprint.

Real-Time Call Quality

Knowing whether a call really is bad, and why. During the conversation the platform measures what the devices report about the quality of the voice they receive: an overall score, the jitter, the missing pieces, the delay. When a customer complains of crackling, you look at figures instead of guessing, and you know whether to blame the office network, the customer's, or nobody.

Real-Time Supervision

The company's phone activity as it happens. Who is on a call and for how long, which extensions are free, how many calls since this morning. The screen updates itself, with nothing to refresh. It is the difference between steering and finding out afterwards.

Call Notes

Write during the call what you would have forgotten ten minutes later. The note stays attached to the call and to the contact: next time, you know what was said, what was promised and by whom. It saves the customer from telling the story twice, and the colleague who calls back from starting at zero.