Outgoing call restrictions

How it works

1. 1.

   Choose the company's country: its numbers are national calls

2. 2.

   Block, for the whole company, the countries nobody should call

3. 3.

   Set each extension: external calls, international and premium-rate numbers

4. 4.

   Add, if needed, blocked countries specific to one extension

5. 5.

   A refused call never reaches the carrier: the caller hears an announcement, and the call history marks it “Call not allowed”

Use cases

• Reception or meeting-room phone: colleagues and national numbers, nothing more.
• An intern's or temp's extension: no international, no premium-rate numbers.
• A company with no customers abroad: the destinations most targeted by fraud are blocked for everyone.
• Export team: international stays open, except a few countries nobody needs to call.
• A company outside France: choose the company's country, and France becomes a country like any other.
• Intercom or door phone: internal calls only.

Benefits

• Emergency numbers always go through, whatever the setting.
• Premium-rate numbers are recognised whatever the country.
• One list for the whole company, and exceptions extension by extension.
• The refusal is clear: an announcement for the caller, a record in the call history.
• The company's country is a setting: the rules work in France and everywhere else.

Examples

• A self-service lobby phone: external calls off, it only calls colleagues, and 112 stays reachable.
• After a fraud attempt towards West African numbers, the administrator blocks those countries for the whole company in a minute.
• A Belgian subsidiary picks Belgium as its country: its 02 numbers are national, and it can block France if it wishes.

In the panel

Read the guide: Limiter les appels sortants et bloquer des pays