BreizhVoIPThe BreizhVoIP panel
One interface to manage your business telephony: build call flows, manage your extensions and monitor your call center in real time.
- No commitment
- French support
- Made in Brittany
Manage your entire fleet at a glance
View and manage all your phone lines from a centralized interface. Real-time status, remote configuration, automatic provisioning.
- Real-time view of all line with online/offline status
- Remote phone configuration and provisioning
- Multi-site support with group management
Built-in professional call center
Call queues with real-time supervision: track your agents, statistics and service quality.
- Real-time agent supervision (paused, ready, on call)
- Detailed statistics per queue and per agent
- Configurable distribution strategies (ringall, round-robin, etc.)
Watch your switchboard live
Ongoing calls, connected devices, queues: everything updates in real time, without reloading the page. You see at a glance who is available and what is happening.
- Ongoing calls with caller, callee and duration
- Status of every device: on a call, available, offline
- Silent monitoring and live dashboards for managers
Build your call scenarios visually
A visual drag-and-drop editor to create complex dial plans without writing a line of code. IVR, time conditions, smart routing.
- Drag-and-drop visual editor
- Time conditions, multi-level IVR, smart routing
- Color-coded zones and visual connections for clear reading
Create your voice messages without a studio
Generate voice announcements via text-to-speech (TTS) and mix them with hold music directly from the panel. Built-in audio mixer.
- Text-to-speech (TTS) in multiple languages and voices
- Built-in audio mixer (voice + music)
- Royalty-free hold music library
And many more modules
The panel brings together about fifty screens. Each one has its own guide in the help center (in French).
Statistics and reports
Call volume, answer rate, durations, and an activity report sent by email.
Silent monitoring
Listen to an ongoing call without being heard, to train or support an agent.
Desk phones
Connect your IP phones: they configure themselves, and keys are programmed from the panel.
Desktop and mobile apps
Call from your computer or your smartphone with the same number.
Team messaging
Direct messages, channels and call history in the same conversation.
Automatic callback
Offer callers a callback instead of waiting in the queue.
Remote assistance
Help a colleague by taking control of their computer, with their consent.
Account security
Two-factor authentication, Microsoft or Google sign-in, login history.
API and webhooks
Receive switchboard events in your business software or CRM.
Try the panel
Contact us for a demo: we walk you through the panel and prepare your quote.