Number scheduling

How it works

1. 1.

   Association of an external phone number with a dialplan

2. 2.

   Activation period configuration: start date and end date (optional)

3. 3.

   Selection of days of the week when scheduling is active

4. 4.

   Priority management: if multiple schedules are active, the one with highest priority is used

5. 5.

   Configurable timezone for each schedule

6. 6.

   Manual activation/deactivation of schedules

7. 7.

   System automatically checks which schedule is active on incoming call

8. 8.

   Execution of dialplan associated with active schedule

9. 9.

   Or direct association with an internal number: its extensions ring, without a dialplan

Use cases

• Route calls according to hours: "open" dialplan on weekdays, "closed" dialplan on weekends
• Temporary campaigns: special dialplan for limited period (e.g., Christmas promotion)
• Multi-site management: different dialplans according to timezones
• Seasonal routing: change dialplan according to periods of the year
• Tests and progressive deployments: activate new dialplan at specific date
• Holiday management: special dialplan for holidays
• Direct line: a salesperson’s number rings on their extension, with no dialplan to build

Benefits

• Unlimited scheduling per number
• Flexible planning with start and end dates
• Priority management for complex scenarios
• Timezone support
• Simple activation/deactivation
• Automatic routing of incoming calls
• Schedules managed from the panel

Configuration

Phone Number

The external phone number that will receive incoming calls. This number must be configured in the "External Numbers" section.

Dialplan

The dialplan that will be executed when the schedule is active. The dialplan defines the call flow (IVR, redirects, messages, etc.).

Start Date and Time

The date and time from which the schedule becomes active. The schedule will not be used before this date.

End Date and Time

The date and time until which the schedule remains active. If left empty, the schedule is active indefinitely (until manual deactivation).

Days of the Week

The days when the schedule is active (Monday, Tuesday, Wednesday, etc.). The schedule is active all day for selected days.

Priority

The schedule priority (number between 0 and 15). If multiple schedules are active at the same time for the same number, the one with the highest priority is used.

Timezone

The timezone used to calculate dates and determine days of the week (e.g., Europe/Paris, America/New_York). Useful for multi-site businesses.

Destination

A dialplan, or an internal number whose extensions ring directly. If that number is personal, its holder’s forwarding also applies to calls from outside.

While ringing

For an internal number: what the caller hears while the extensions ring. The internal number's own setting, a ringtone, or another music on hold.

Examples

• Number +33123456789: "Open" dialplan Monday to Friday, "Closed" dialplan on weekends
• Promotional campaign: "Christmas Promo" dialplan from December 1st to 31st, then back to normal dialplan
• Multi-sites: "France Site" dialplan in French time, "USA Site" dialplan in American time
• Progressive deployment: New dialplan activated January 1st at midnight
• Direct number of a salesperson: a permanent schedule to their internal number, and their personal forwarding follows them during meetings

In the panel

Read the guide: Diriger un numéro vers le bon plan d'appel