Call forwarding

How it works

1. 1.

   Open “My forwarding” in your settings

2. 2.

   All calls: your extensions no longer ring, the call goes straight to the chosen destination

3. 3.

   No answer: your extensions ring first, from 5 to 120 seconds, then the call is forwarded

4. 4.

   Busy or unreachable: you are already on a call, or none of your extensions is connected

5. 5.

   Depending on your status: Do not disturb, Away or Focus forward the call without ringing

6. 6.

   Scheduled absence: a start date and an end date, for a holiday or a business trip; forwarding turns on and off by itself, and takes priority over all other rules

7. 7.

   Destinations: your voicemail, colleagues who ring together, an external number or a call plan

Use cases

• Salesperson at a meeting: when nobody answers at the office, the call rings on their mobile.
• A day off: the Away status sends calls to the colleagues covering.
• Trade show: three days of absence scheduled in advance forward calls to the mobile, with nothing to remember on the morning of departure.
• Important meeting: in Focus, calls go to voicemail, with a personal greeting.
• Desk phone and softphone for the same person: if both are busy, the call goes to voicemail instead of a busy tone.
• Team lead: their unanswered calls ring on two colleagues, the first to pick up takes the call.
• Occasional remote work: all calls forwarded to an external number for the day.

Benefits

• Everyone sets their own forwarding, without asking the administrator.
• Absences are scheduled in advance and end by themselves: no forwarding left on after coming back.
• Calls from outside are forwarded just like calls from colleagues.
• Group numbers are never diverted: personal forwarding never takes calls away from a team.
• Several colleagues ring at once: the first to pick up takes the call.
• Forwarding to an external number follows the extension's call restrictions: only allowed countries are offered.
• A standard or personal greeting before voicemail.

Examples

• A field technician forwards unanswered calls to their mobile after 15 seconds: a customer dialling their direct number reaches them on the road.
• Before going on holiday, someone from accounting schedules a two-week absence: their calls go to two colleagues from the same department, and forwarding stops by itself when they return.
• In Do not disturb, the management's calls go through the reception call plan, which directs the caller.

In the panel

Read the guide: Renvoyer ses appels vers un collègue ou un mobile