Voicemail with transcription

How it works

1. 1.

   Caller leaves a voicemail after a customizable greeting message recorded via the audio studio

2. 2.

   Message is recorded in WAV format then automatically converted to MP3 for playback and email delivery

3. 3.

   automatic transcription powered by speech recognition (automatic transcription model) converts speech to text automatically

4. 4.

   AI priority detection via automatic analysis classifies each message as urgent, high, normal or low priority

5. 5.

   AI summary generation provides a concise overview of the message content for quick scanning

6. 6.

   Email notification is sent immediately with the MP3 attachment and the full transcription text

7. 7.

   Visual voicemail interface in web, mobile and desktop apps lets you browse, listen, read transcriptions and manage messages

8. 8.

   Team workflow: assign messages to team members, track status through new, assigned, in_progress, callback_done and closed stages

9. 9.

   Tags with customizable colors allow organizing and categorizing messages by topic, client or urgency

10. 10.

    Reminders can be scheduled on any message to ensure timely follow-up

11. 11.

    Callback tracking records each callback attempt with date, result and notes

12. 12.

    Read receipts track exactly which team members have listened to or read each message

Use cases

• Customer support teams that need to triage and assign incoming voice messages across agents
• Sales teams tracking callback attempts and conversion from voicemail leads
• Medical and legal offices where message priority and SLA compliance are critical
• Multi-site businesses needing centralized voicemail management with team collaboration
• Managers monitoring voicemail KPIs through the statistics dashboard
• Remote teams relying on visual voicemail with transcription instead of listening to audio
• Compliance-driven organizations requiring full audit trails on every voicemail interaction
• High-volume call centers using AI priority detection to surface urgent messages instantly

Benefits

• automatic transcription via Google automatic transcription: read messages instead of listening
• AI priority detection (urgent/high/normal/low) powered by automatic analysis
• AI summary for instant message comprehension at a glance
• Complete team workflow with assignment, status tracking and collaboration
• Color-coded tags for flexible message organization
• Scheduled reminders to never miss a follow-up
• Callback tracking with attempt history and outcome recording
• SLA rules enforcement: time_to_listen, time_to_close, time_to_callback
• Visual voicemail on web, mobile and desktop apps
• Statistics dashboard with response times, SLA compliance and agent performance

Configuration

Greeting message

Audio file played before recording. Create one in the audio studio or upload your own (optional).

Email address

Email address to receive voicemails with MP3 attachment and full automatic transcription text (required).

Maximum duration

Maximum recording duration in seconds (default: 60). Messages exceeding this limit are automatically stopped.

automatic transcription

Enable automatic speech-to-text transcription using speech recognition automatic transcription model. Cost tracked per message.

AI priority detection

Enable automatic priority classification (urgent/high/normal/low) via automatic analysis analysis of the transcribed content.

AI summary

Enable automatic summarization of the voicemail content for quick reading in notifications and dashboards.

SLA rules

Configure SLA targets: time_to_listen (max delay before first listen), time_to_close (max resolution time), time_to_callback (max delay before callback).

Team assignment

Enable team workflow to assign messages to specific team members with status tracking through the full lifecycle.

Examples

• AI-powered customer support: voicemails are transcribed, prioritized as urgent by AI, assigned to the on-call agent, and tracked through to callback completion
• Sales lead management: incoming voicemails from prospects are tagged by campaign color, assigned to sales reps, with callback attempts recorded and SLA monitored
• Medical office: patient messages are transcribed, AI detects urgency, reminders are set for same-day callback, and full audit trail is maintained for compliance
• Multi-department routing: voicemails are tagged by department color, assigned to the right team, with SLA dashboards showing response performance per group
• Executive assistant workflow: messages for multiple executives are organized with tags, assigned with reminders, and read receipts confirm when each message has been reviewed

In the panel

Read the guide: Traiter les messages vocaux à plusieurs sans en perdre