AI receptionist

How it works

1. 1Place the receptionist in your call flow: as first reception, outside opening hours, or when nobody picks up
2. 2Give her a name, a voice, a greeting and your callers' language, French or English
3. 3Fill in your company FAQ: hours, address, prices, services. Up to 100 questions, importable from a file
4. 4Choose what she may do: transfer, book an appointment, take a message, notify someone by email
5. 5Read every transcribed conversation, with its summary and the actions taken, and follow the statistics

Use cases

• Medical practice: patients book, move or cancel appointments without tying up the front desk.
• Tradesperson on site: no more missed calls, she answers and takes details while you work.
• Busy reception: she answers simple questions (hours, address, lead times) and only transfers what needs a human.
• Evenings and weekends: the business always answers, and the message is waiting the next morning.
• Multi-department switchboard: callers say what they need, she routes them without a keypad menu.
• Known customer: she recognises them from their number and greets them by name.

Benefits

• She replies in about one and a half seconds, and stops as soon as the caller speaks.
• She only says what you taught her: your answers, your services, your transfer rules.
• Appointments land directly in Google Calendar or Outlook, following your slots and services.
• Messages are real voicemails, transcribed and summarised, emailed if you wish.
• She never discloses a contact's details, only their name, and only writes to recipients you chose.
• The language model runs in Paris and speech recognition in the European Union.

Configuration

Identity

Name, industry, language (French or English), personality, voice and greeting.

FAQ

The questions your callers ask and the answer to give. Up to 100 entries, with JSON import and export.

Transfer

To an extension, a call queue, a mobile, a voicemail, a ring group or another call flow, depending on what the caller asks.

Answering machine

The message is recorded after a beep, transcribed, summarised and prioritised, then emailed to the chosen recipients.

Calendars and services

Connects to Google Calendar or Outlook / Microsoft 365. Each service has its own duration, buffers and hours.

Conversations and statistics

Every call transcribed and summarised; call volume, handling rate, response time, actions taken, busiest hours.

Examples

• A patient calls at 7 pm for an appointment: the receptionist offers the week's free slots, books the one chosen and adds it to the practitioner's calendar.
• A customer asks whether you work in Landerneau: she answers from the FAQ, then offers to put them through to a technician.
• A supplier wants accounting: she transfers to that department, and takes a message if nobody answers.