Visual dialplans with modules

How it works

1. 1.

   You start from a number: it is what triggers the path.

2. 2.

   You add the steps in order: a message, an opening-hours condition, a menu, a queue, a diversion.

3. 3.

   Each step has outputs: depending on the caller's choice or the time, the call takes one route or another.

4. 4.

   Twenty-two blocks are available, from the simplest to the finest: messages, filters, menus, queues, calls to your own software.

5. 5.

   The path applies as soon as it is saved: no restart, no intervention.

6. 6.

   You can change it as often as you like, with no limit on the number of paths.

Use cases

• A classic reception: message, department menu, queue, voicemail out of hours.
• Opening hours and bank holidays: the path changes by itself, with nobody remembering to switch it.
• Cold-call filtering: numbers known for it never reach the extensions.
• A number dedicated to a campaign: its own path, and separate figures.
• On-call duty: after 7pm, calls go to the mobile of whoever is on duty.
• Asking your own software: a recognised customer goes straight to their contact.

Benefits

• Not a line of configuration to write.
• Twenty-two blocks, from a simple message to a call to your business software.
• As many paths as you need, at no extra cost.
• Changes apply immediately.
• The path reads like a diagram: you see where the call goes before testing it.
• A change of opening hours no longer means calling a supplier.

Examples

• A small company's reception: welcome message, three-option menu, queue for sales, transcribed voicemail after 6pm.
• A practice closed on Wednesdays: the opening-hours condition sends calls to a dedicated announcement, with no intervention.
• The evening before a bank holiday: the announcement is changed in two minutes from the screen, with no quote and no appointment.

In the panel

Read the guide: Construire le parcours d'un appel entrant

Read the guide: Tester un plan d'appel avant de le mettre en service