BreizhVoIPIPBX Features - Telephony Solutions
Real-Time Call Quality
Knowing whether a call really is bad, and why. During the conversation the platform measures what the devices report about the quality of the voice they receive: an overall score, the jitter, the missing pieces, the delay. When a customer complains of crackling, you look at figures instead of guessing, and you know whether to blame the office network, the customer's, or nobody.
How it works
- 1During the call, the devices on both sides exchange reports on the quality of what they receive.
- 2The platform collects them continuously, without listening to the conversation itself.
- 3From them it derives a voice quality score, the jitter, the share of sound lost and the transmission delay.
- 4The indicators show during the call and stay in the history afterwards.
- 5Abnormal values stand out at a glance, extension by extension and site by site.
Use cases
- A quality complaint: checking during the call rather than ringing back to test.
- One extension whose calls are poor: usually its cable, its switch or its wifi.
- A whole site degrading at the same times: the connection is saturating, and it can be shown.
- Before blaming the carrier: knowing whether the problem is theirs or yours.
- Following a customer service: the quality callers actually get, measured rather than assumed.
Benefits
- Indicators during the call, not only afterwards.
- A voice quality score per call, comparable over time.
- The detail: jitter, loss, delay, so you know what to fix.
- A diagnosis that separates the local network from the carrier's.
- Measurements kept in the history, to prove a recurring problem.
Examples
- A salesperson complains about the sound: measurements show loss only on their extension, over wifi. A cable settles it.
- Every call at one site degrades between 2pm and 4pm: the connection saturates because of a backup, moved to the evening.