BreizhVoIPIPBX Features - Telephony Solutions
Statistics and dashboards
Knowing what happens on the phone, without keeping a notebook. How many calls came in, how many were missed and at what time, how long a caller waited before someone answered, which extensions carry the load and which never ring. The figures read live during the day and can be reviewed afterwards by period, by person or by queue. You see what you suspected, and often what you did not: the lunchtime peak, the Tuesday that overflows, the calls lost after three rings.
How it works
- 1Every call leaves its trace: who called, who answered, how long, and what became of it.
- 2The dashboard shows the day as it happens: calls waiting, extensions busy, current waiting time.
- 3History filters by period, by person, by queue or by the number dialled.
- 4Missed calls are listed apart, with the time and the number: those are the ones you call back.
- 5Waiting time before answer is measured, which turns a staffing debate into a figure.
- 6Recordings are reachable from the history, when a conversation has to be heard again.
- 7Everything exports, for a meeting or to reconcile with your invoicing.
Use cases
- Understanding why customers say they cannot reach you: the figures settle the argument.
- Sizing reception: when two people are needed, and which days one is enough.
- Following a queue: how long people wait, how many hang up before being taken.
- Measuring a campaign through a dedicated number.
- Justifying a hire or seasonal cover with real load rather than an impression.
- Checking that a diversion or a menu behaves as intended, by seeing where calls end up.
Benefits
- Figures live during the day, not only the month after.
- Missed calls isolated, with the time and the number to call back.
- Waiting time measured, extension by extension and queue by queue.
- Full history, filterable, with no retention cap imposed by a plan.
- Recordings reachable from the same list.
- Export to a spreadsheet for your meetings or your accounts.