BreizhVoIPIPBX Features - Telephony Solutions
Real-Time Supervision
The company's phone activity as it happens. Who is on a call and for how long, which extensions are free, how many calls since this morning. The screen updates itself, with nothing to refresh. It is the difference between steering and finding out afterwards.
How it works
- 1The screen lists calls in progress, with their duration and the people involved.
- 2Each extension shows its state: free, on a call, ringing, away.
- 3The day's figures sit alongside: calls received, taken, missed.
- 4Updating is continuous: what you see is what is happening.
- 5Each company sees only its own activity, even when several share the installation.
Use cases
- Running a team day to day: seeing the load without touring the desks.
- Spotting an extension stuck on a call for forty minutes, and going to look.
- Deciding on extra help from the load right now, not from last week's report.
- Wall display for a reception or support team.
- Checking after a configuration change that calls land where you expect.
Benefits
- One view: calls in progress and extension states in the same place.
- Live updating, with nothing to refresh.
- The day's figures next to the instant picture.
- Strict separation between companies.
- A display readable from a distance, usable as a wall screen.
Examples
- An extension on a call for forty minutes: the manager walks over and finds a call left on hold on a badly replaced handset.
- Ten past nine: twelve calls already received, three missed. Monday's load shows before it overflows.