Real-time supervision

The company's phone activity as it happens. Who is on a call and for how long, which extensions are free, how many calls since this morning. The screen updates itself, with nothing to refresh. It is the difference between steering and finding out afterwards.

How it works

The screen lists calls in progress, with their duration and the people involved.
Each extension shows its state: free, on a call, ringing, away.
The day's figures sit alongside: calls received, taken, missed.
Updating is continuous: what you see is what is happening.
Each company sees only its own activity, even when several share the installation.

Use cases

Running a team day to day: seeing the load without touring the desks.
Spotting an extension stuck on a call for forty minutes, and going to look.
Deciding on extra help from the load right now.
Wall display for a reception or support team.
Checking after a configuration change that calls land where you expect.

Benefits

One view: calls in progress and extension states in the same place.
Live updating, with nothing to refresh.
The day's figures next to the instant picture.
Strict separation between companies.
A display readable from a distance, usable as a wall screen.

Examples

An extension on a call for forty minutes: the manager walks over and finds a call left on hold on a badly replaced handset.
Ten past nine: twelve calls already received, three missed. Monday's load shows before it overflows.