Extension presence

How it works

1. 1.

   Each watched extension shows a light that follows its real state.

2. 2.

   Green for free, red for on a call, orange for ringing, grey for away.

3. 3.

   The change is immediate: the light changes as soon as the call is answered, with no periodic refresh.

4. 4.

   Desk phones show these lights on their keys, as the apps show them on screen.

5. 5.

   Pressing the key dials that extension, or transfers the current call to it.

6. 6.

   Everyone chooses which extensions they watch: reception sees everyone, a department sees its own team.

Use cases

• Reception: transferring to someone available, rather than leaving a caller hanging.
• An executive assistant: seeing whether the director is on a call before putting one through.
• Support team: spotting who is free to take the next call.
• Open plan office: knowing without standing up whether the colleague across the room is reachable.
• Remote working: a scattered team's presence reads as if they shared one office.

Benefits

• The real state of each extension, right now.
• The same lights on desk phones, in the browser, on mobile and on the computer.
• Transfer at one press, with no number to dial.
• A watched-extension list of your own.
• Fewer calls transferred to busy extensions, so fewer customers sent back to reception.

Examples

• Reception sees that sales is on a call and offers a call back rather than a transfer that was never going to work.
• An assistant sees the light turn green and puts through the call she was holding.

In the panel

Read the guide: Comprendre pourquoi un voyant de présence reste éteint

Read the guide: Programmer les touches d'un téléphone de bureau

Read the guide: Voir qui est disponible avant de transférer un appel