Intercom and paging

How it works

1. 1.

   Tick "Intercom" on the internal number that receives announcements: a team, a workshop, reception

2. 2.

   From any extension in the company, dial *6 followed by that number: its extensions answer by themselves on speaker

3. 3.

   You speak, they listen: the announcement goes one way and ends when you hang up

4. 4.

   To talk with one person, dial *9 followed by their internal number: their extension answers by itself and they reply without touching the phone

5. 5.

   An extension already on a call, in Do not disturb or disconnected is not reached; on intercom, a message tells you why

6. 6.

   Desk phones that accept automatic answer and the desktop or browser app answer by themselves; the mobile app is never reached

Use cases

• Workshop or warehouse: "Delivery at the dock, two people please" is heard on every extension of the team.
• Reception: let a whole team know a visitor is waiting, in one sentence.
• Front office: call a colleague between two appointments; they answer without stopping what they are doing.
• Shop: announce closing time to the whole sales team.

Benefits

• No extra hardware: the phones and app you already have become your intercom.
• Announcements are allowed number by number, and the box is unticked by default: nobody receives an announcement you did not want.
• Intercom needs no setup: it targets a person's number, never a group.
• A person already on a call, on any of their extensions, is never interrupted, and Do not disturb is respected.
• The mobile app is never reached: no announcement comes out of a phone during a meeting at a customer's.
• The call history keeps every announcement: a call from the announcing extension to each extension reached.

Examples

• The workshop manager dials *6 followed by the Technical team's number: the team's three extensions answer by themselves and play the announcement.
• Reception dials *9 followed by an accountant's number: their extension answers by itself, they reply "On my way" and hang up.
• The colleague is already on the phone: reception hears that they are on a call, and nothing interrupts them.

In the panel

Read the guide: Faire une annonce ou appeler un collègue en interphone