BreizhVoIPIPBX Features - Telephony Solutions
Desktop Application
The same telephony as in the browser, in an application installed on the computer. It starts with the machine, sits in the task bar, rings even when no window is open, and shows the incoming call over whatever you are doing. For someone on the phone all day, that is the difference between hunting for a tab and answering.
How it works
- 1Download and install the application on your computer (Windows, macOS or Linux)
- 2Log in with your BreizhVoIP credentials
- 3The application automatically connects to your IPBX
- 4Make and receive voice and video calls from your desktop
- 5Monitor colleague availability with presence indicators
- 6Transfer, hold and manage your calls with the full interface
Use cases
- A fixed workstation: the app replaces the desk phone, without taking the space.
- Reception and customer service: the call appears over everything else, so it is not missed.
- Team supervision: the state of the extensions stays visible in a window of its own.
- Someone who lives in their computer: telephony no longer needs a tab left open.
- A handset out of order: the app takes over until it is replaced.
Benefits
- Windows, macOS and Linux: the same application everywhere.
- Starts with the computer and rings with no window open.
- The incoming call appears over whatever application is in front.
- Transfers happen by dragging the call onto a colleague.
- The presence board stays visible, to see who can take it.
- Updates itself: no version to roll out machine by machine.
Examples
- A reception desk: the app at start-up, the presence window on the second screen, transfers by dragging.
- A salesperson: the app announces the call while they work on a quote, and the customer's record comes with it.