BreizhVoIPIPBX Features - Telephony Solutions
HD Video Calls
Switching to video mid-call, with no change of tool and no link to send. The other person accepts, the picture appears, and the conversation carries on. It helps when showing beats describing: an error screen, a part to identify, a document to go through. To bring more than two people together, video meetings take over.
How it works
- 1Video is allowed line by line: not every line needs it.
- 2During a call, a button offers to switch to video.
- 3The picture appears as soon as both sides can receive it, in the browser, on mobile or on the computer.
- 4You go back to voice only when the picture is no longer useful, without hanging up.
- 5Quality follows the connection, keeping the voice intelligible above all.
Use cases
- Technical support: seeing the screen or the device rather than having it described.
- Remote consultation, when the face matters as much as the voice.
- A quick catch-up between colleagues, without setting up a meeting.
- Identifying a part or a model, held up to the camera.
- First contact with a distant customer, putting a face to a voice.
Benefits
- Video joins a call already in progress, without hanging up.
- Nothing to install and nothing to send: no link, no invitation.
- Available in the browser, on mobile and on the computer.
- Quality adapts to the connection of the moment.
- Voice takes priority: the picture degrades before it does.
- Allowed line by line, for the extensions that need it.
Examples
- An engineer asks to see the error message: the customer switches to video, shows the screen, and the problem is identified in thirty seconds.
- A customer describes a spare part without knowing its name: they show it, and the reference is found.