Team messaging

How it works

1. 1.

   You open a conversation with a colleague or a group, as in any messenger.

2. 2.

   You exchange text, files, and voice messages when typing takes too long.

3. 3.

   From the conversation, one button starts a call or a video meeting with that person.

4. 4.

   The history is kept: you can reread what was said three weeks ago.

5. 5.

   Everything syncs between the browser, the mobile and the computer.

6. 6.

   One company's conversations stay with it: nothing crosses over to another company on the platform.

Use cases

• Asking a colleague who is on a call, without interrupting them.
• Passing on a number or a reference during a call, without dictating it.
• Coordinating a reception team: who takes what, without getting up.
• Flagging a delay or an absence without a formal email.
• Keeping a record of an instruction, rather than relying on a corridor conversation.
• Moving from writing to voice when the subject gets too long to type.

Benefits

• Chat and telephony in the same tool: one application open.
• Straight from the conversation to a call or a video meeting, with no number to find.
• Voice messages, handy on the move.
• History kept and searchable.
• Synced across browser, mobile and computer.
• Strict separation: one company cannot see another's conversations.

Examples

• A receptionist asks in writing whether sales can take a call: the answer is 'yes' without leaving the current conversation.
• A case reference passed during a customer call, copied rather than dictated.
• A 'reception' group where the team shares out the morning's call-backs.

In the panel

Read the guide: Écrire à un collègue et créer un canal d'équipe