BreizhVoIPIPBX Features - Telephony Solutions
Team Messaging
Talking without phoning. A quick question to a colleague on a call, a number to pass on mid-conversation, a file to send: chat avoids the interruption and leaves something written. And because it lives in the same tool as the phone system, a conversation becomes a call or a video meeting in one click, with no number to look up.
How it works
- 1You open a conversation with a colleague or a group, as in any messenger.
- 2You exchange text, files, and voice messages when typing takes too long.
- 3From the conversation, one button starts a call or a video meeting with that person.
- 4The history is kept: you can reread what was said three weeks ago.
- 5Everything syncs between the browser, the mobile and the computer.
- 6One company's conversations stay with it: nothing crosses over to another company on the platform.
Use cases
- Asking a colleague who is on a call, without interrupting them.
- Passing on a number or a reference during a call, without dictating it.
- Coordinating a reception team: who takes what, without getting up.
- Flagging a delay or an absence without a formal email.
- Keeping a record of an instruction, rather than relying on a corridor conversation.
- Moving from writing to voice when the subject gets too long to type.
Benefits
- Chat and telephony in the same tool: one application open.
- Straight from the conversation to a call or a video meeting, with no number to find.
- Voice messages, handy on the move.
- History kept and searchable.
- Synced across browser, mobile and computer.
- Strict separation: one company cannot see another's conversations.
Examples
- A receptionist asks in writing whether sales can take a call: the answer is 'yes' without leaving the current conversation.
- A case reference passed during a customer call, copied rather than dictated.
- A 'reception' group where the team shares out the morning's call-backs.