Code Selection

How it works

1. The caller dials a numeric code, a PIN
2. The system checks what was entered
3. If the code is valid, the call leaves through the matching output
4. If it is not, the call can be rejected or sent to another output
5. This is how you put access to certain features behind a code

Use cases

• Put a feature behind a code
• Authenticate a caller by PIN
• Restricted-access systems

What you configure

Valid codes

The numeric codes (PINs) you accept, each with the output it leads to. The caller dials a code to reach a feature; a valid code sends the call to its matching output.

Number of attempts

How many tries the caller gets to enter a valid code. Once they run out, the call can be rejected or sent to a failure output.

Examples

• Example 1, Voicemail: the caller dials their PIN, 1234 say. Valid, they reach their own mailbox; invalid three times over, the call leaves through the 'access denied' output.
• Example 2, Tiered access: code 1000 for standard access ('standard' output), 2000 for premium ('premium'), 9999 for administrators ('admin').
• Example 3, Customer service by code: 1111 for sales ('sales' output), 2222 for technical support ('support'), 3333 for billing ('billing').
• Example 4: A call centre where every agent has their own code, which routes to their personal extension and opens their working session.