BreizhVoIPContact Filter
Route the call according to the calling contact. Allows routing differently depending on whether the caller is recognized as a contact in the database.
How it works
- The system reads the calling number
- It looks that number up in the contact database
- If the contact is found, the call leaves through the 'contact found' output
- Otherwise it leaves through the 'contact not found' output
- This is how you build routes tailored to specific contacts
Use cases
- Send VIP customers to a priority service
- Recognise known contacts and treat them differently
- Build routes tailored to specific contacts
What you configure
- Contact lookup
- Turns on the automatic lookup of the calling number in the contact database. Found, the call leaves through the "contact found" output; not found, through "contact not found".
Examples
- VIP customers sent straight to the sales team
- Internal contacts sent to a specific extension
- Known contacts recognised automatically and handled accordingly
Modules in the same category
SchedulesRoute the call according to schedules (open/closed/on-call). Allows managing business hours and routing differently according to times.HolidayRoute according to holidays in the selected country. Holidays are automatically detected according to the country's official calendar.Telemarketing FilterDetect and filter telemarketing phone numbers. Allows routing differently or automatically rejecting telemarketing calls.
This module is part of the BreizhVoIP phone system. Discover hosted telephony