Contact Filter

How it works

1. 1.

   The system reads the calling number

2. 2.

   It looks that number up in the contact database

3. 3.

   If the contact is found, the call leaves through the 'contact found' output

4. 4.

   Otherwise it leaves through the 'contact not found' output

5. 5.

   This is how you build routes tailored to specific contacts

Use cases

• Send VIP customers to a priority service
• Recognise known contacts and treat them differently
• Build routes tailored to specific contacts

What you configure

Contact lookup

Turns on the automatic lookup of the calling number in the contact database. Found, the call leaves through the "contact found" output; not found, through "contact not found".

Examples

• VIP customers sent straight to the sales team
• Internal contacts sent to a specific extension
• Known contacts recognised automatically and handled accordingly

In the panel

Read the guide: Router un appelant connu vers son interlocuteur habituel

Modules in the same category

• Schedules

  Route the call according to schedules (open/closed/on-call). Allows managing business hours and routing differently according to times.

• Holiday

  Route according to holidays in the selected country. Holidays are automatically detected according to the country's official calendar.

• Telemarketing Filter

  Detect and filter telemarketing phone numbers. Allows routing differently or automatically rejecting telemarketing calls.