Set Variable

Remember something during the call and use it further along. The option the caller chose in a menu, the department concerned, the campaign they came from: these are set here and turn up later in the call history or in the data sent to your business software. It is what lets you know not only that a call happened, but what it was about.

How it works

You give the piece of information a name and the value it should carry.
It is attached to the call in progress, for its whole duration.
Later steps in the flow can read it and decide with it.
It appears in the call history, which makes it possible to filter and count.
It also travels with the information sent to external software during the call.

Use cases

Marking calls from a campaign, to count what it actually brought in.
Remembering the menu choice, to show it to whoever answers.
Telling known customers apart from prospects.
Flagging urgent calls, to find them in the history at the end of the day.
Passing the requested department to your business software along with the call details.

What you configure

Variable name: Variable identifier (e.g., CLIENT_ID)
Value: Value to assign to the variable

Examples

A number dedicated to a campaign marks every call with its origin: the tally needs no separate notebook.
The 'technical support' choice is remembered and passed on, so the engineer knows the subject before saying hello.
Calls arriving out of hours are marked as such and counted separately.

Modules in the same category

QueueHold callers and send them the first adviser who frees up, rather than letting the phone ring into the void. The queue keeps the order of arrival, plays your music and announcements, and hands out calls by the rule you choose. It replaces 'call back later' with an orderly wait, and it tells you how many people hung up before anyone took them.Call RecordingKeep a record of what was said. Recording starts automatically by your rules, or by hand during the conversation when it turns into something worth keeping. The files are found from the call history, with the number, the date and the person who answered. Always tell the caller: it is a legal requirement, and the module can play the announcement for you.Webhook / API IntegrationAsk your own software during the call and decide with its answer. Before the phone even rings, your business tool can say who is calling, whether they have an open case, whether they are behind on payment, or whether they should go straight to their usual contact. The phone system stops treating everyone the same, with nothing to retype.ConferenceBring several people into one call, with no link to send and no software to install: everyone dials a number and enters the room. An access code can protect the meeting, and the host keeps control of who speaks. This is the answer when not everyone is in front of a screen, on a site or in a car.Set Caller IDChoose what the person you call sees. By default an internal extension shows its short number, which means nothing outside the company and cannot be called back. This module presents the company number instead, or a department's, or a readable name. It is the difference between a call that is answered and one that is ignored.

This module is part of the BreizhVoIP phone system. Discover hosted telephony